Terms and Conditions

Terms and Conditions

Last updated: January 10, 2025

Please read these Terms and Conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words with initial letters capitalized have specific meanings defined under these Terms. These definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of these Terms and Conditions:

  • Application/Platform refers to Yujin, which is accessible via mobile applications or websites.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Yujin.
  • Device means any device that can access the Service, such as a computer, cellphone, or tablet.
  • Service refers to the functionalities provided by the Yujin platform.
  • You means the individual accessing or using the Service, or the legal entity on whose behalf the individual is accessing or using the Service, as applicable.

Acknowledgment

These Terms and Conditions govern the use of this Service and constitute an agreement between You and the Company. By accessing or using the Service, You agree to abide by these Terms. If You do not agree, You may not access or use the Service.

Your use of the Service is also governed by Our Privacy Policy, which explains how We collect, use, and protect Your data. Please read it carefully.

Use of the Service

  1. You must be 18 years or older to use the Service.
  2. You agree not to disclose Your account/login information to anyone else. You must inform Our customer care team at yujincustomercare@gmail.com in case of any suspicious activity on Your account.
  3. You are solely responsible for the data You provide, including ensuring its accuracy and completeness.

Data Collection and Usage

By using the Service, You consent to the collection and use of Your data as outlined in Our Privacy Policy. This includes:

  • Personal information (e.g., Name, Email, Phone Number, Address).
  • Tracking data (e.g., IP Address, Device ID, browser activity).
  • Permissions required by the application (e.g., Location, Notifications).

We use this information to:

  • Provide and improve the Services.
  • Ensure legal compliance.
  • Enhance user experience.

For further details, refer to Our Privacy Policy here.

Cancellation and Refund Policy

Cancellation Requests

Users can request a cancellation of the service by contacting our customer support team. Cancellation requests must be made within a specified timeframe.

Cancellation Timeframe

Users must cancel the service at least 3 hours before the scheduled start time to avoid any cancellation fees. Cancellations made beyond the specified timeframe may be subject to a cancellation fee.

Cancellation Fees

Cancellation fees may vary depending on the reason for cancellation. The approximate cancellation fee amount will be communicated to the User at the time of booking or upon cancellation request.

Refunds

If a cancellation request is eligible for a refund, the refund process will be initiated promptly. Refunds, if applicable, will be issued using the original payment method.

Users may be eligible for a refund of their service fees under the following circumstances:

  • Technical Failure: If there is any known technical failure from Our end or any technical failure from Your end that did not enable You to stay connected beyond a few minutes. Such technical faults must be communicated immediately to Our employee/listener with whom You are interacting, or an email must be sent with the necessary information.
  • Non-Delivery: If the service is not delivered within the promised timeframe or is not provided at all.

To initiate the refund process, Users must contact Our customer support team and provide relevant details, such as:

  • Reason for the refund request.
  • Service details.
  • Any supporting documentation.

Once We receive the refund request, We will review and assess its eligibility. The evaluation period may vary depending on the complexity of the service and Our internal procedures.

If the refund request is approved, We will notify the User and initiate the refund process. The refund will typically be issued through the same payment method used for the original transaction unless the User specifies otherwise through a written request or if technical limitations exist. The time it takes for the refunded amount to be credited may vary depending on the payment processor and financial institution.

In case of any change in payment method, We will not be responsible for any non-receipt of the refund amount.

Refund Timeline

Refunds will be processed within 7 working days from the approval date.

Limitation of Liability

The Company shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Use or inability to use the Service.
  • Unauthorized access to Your data.
  • Any other matter related to the Service.

Our liability is limited to the amount You paid for the Service, if applicable.

Termination

We may suspend or terminate Your access to the Service at Our sole discretion, without notice, for any violation of these Terms. Upon termination, Your right to use the Service will cease immediately.

Third-Party Services

The Service may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of these third parties. We encourage You to review their terms and conditions before interacting with them.

Changes to Terms and Conditions

The Company reserves the right to update these Terms at any time. If changes are significant, We will notify You via email or through the Service. Your continued use of the Service after changes are made constitutes Your acceptance of the new Terms.

Governing Law

These Terms shall be governed by the laws of the jurisdiction in which the Company operates. Any disputes arising out of or relating to these Terms will be resolved in accordance with these laws.

Contact Us

If You have any questions about these Terms and Conditions, You can contact us: